Returns & Exchanges
At You Matter, your confidence and comfort are our top priorities, which is why we offer a seamless 30-day return policy for all unworn apparel. If your purchase doesn't make you feel like your best self, we are committed to making it right through a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place the unworn items with original tags attached into the reusable shipping bag to minimize environmental impact.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing